Who we are
Our website address is: https://vrzam.com. Our company is Voyagers Rentals Limited and vrzam.com is a distribution division in the company. You can get hold of us by calling +260 212 627 800. Additional information can be found here Contacts – Voyagers Distribution
What personal data we collect and why we collect it
We process the following types of personal data: 1) Your name, title, address, telephone number and email address 2) Information about your use of our call centres and your branch visits. 3) Information you provide to us during communications you have with us, whether by email, post, telephone, in person or through our website, for example comments or queries about the products and services we provide.
We will do our best to ensure that the personal data, we process about you is correct. We will also make sure to update your personal data continuously. As our services depend on your correct and updated personal data, we kindly ask you to inform us, if there are any relevant changes regarding your personal data. You may use our contact information above to notify us of any changes.
We use your personal data for the following purposes: 1) To process and respond to requests, enquiries and complaints received from you, in accordance with our legitimate interest to provide our customers with a responsive service. 2) To provide services and products requested and/or purchased by you and to communicate with you about such services and/or products. We do this as necessary to carry out a contract with you and in accordance with our legitimate interest to operate a business, which offers various products and services. 3) To update our records and for audit purposes, in accordance with our legitimate interest to do so and/or when required by legislation. 4) To prevent or detect fraud and to establish, exercise or in defence of legal claims, in accordance with our legitimate interest to do so. 5) Where legally required or where it is in our legitimate interests to do so, to comply with requests from law enforcement and regulatory authorities. 6) To analyse trends and profiles, for our legitimate interest to aim to enhance, modify, personalise and improve our services and communications for the benefit of our customers. 7) To carry out customer satisfaction research, for our legitimate interest to aim to enhance, modify, personalise and improve our services and communications for the benefit of our customers. 8) To recommend products and services we think you will be interested in. We do this in accordance with our legitimate interest to carry out direct marketing to our customers and, where we use your health data or electronic methods such as email, only with your explicit consent.
While you shop on our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 12 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We will not rent, sell, or otherwise share or disclose your personal data, except as described below or otherwise stated at the time the data is collected.
We may share your personal data with affiliated companies within the Voyagers Group to deliver, enhance and develop our products and services. You can view these affiliations here Voyagers Group (voyagers-group.com)
We may share your personal data with our service providers for tasks such as 1) assisting us with administering or troubleshooting our website 2) assisting us with the supply or design of our products or with our business administration 3) assisting us with our marketing campaigns 4) operating our call centres 5) providing us with electronic or physical storage services or systems.
We will only share your information in these circumstances if it is necessary in order for our service providers to perform the service for us. These service providers are not authorised to keep or use your personal data for any other purposes, and they will always be under an obligation to keep your personal data safe and confidential.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We do not store your credit card details on our website. We use a payment gateway provided by https://www.cybersource.com/, which is connected to our bankers ABSA. We use Cybersource under instruction from ABSA bank. Our bankers are ABSA Bank Zambia Plc, Ndola Business Centre, Ndola, contact +260 211 430 004